Solar actuator opens but doesn't close

GCyr

Well-known member
May 16, 2020
81
Queen Creek, AZ
Hoping someone can help solve our issue with our solar system. We have Helicol solar panels (7), with a 3 way actuator. It's been working fine for about 6 years, but now on both heating and nocturnal cooling, the valve opens and the pump speed raises just fine. However, when the temp reaches the set point, the intellicenter app shows that the solar has stopped heating or cooling, but the pump speed stays up and the valve does not close. If we hard boot the intellicenter panel, the valve closes and stays closed and the pump speed comes back down.
We've checked the wires and they seem fine. It's seems as if the communication is good to open the valve and raise the pump, but not to close the valve and lower the pump speed. Could this be a bad actuator? It turns easily both ways manually. The shaft was replaced a few months ago.
 
What firmware revision on the intellicenter?
Does the actuator move both directions via the three way switch?
Our firmware version is 2.006. Just checked and the panel says it's the latest version. With your question though, we remember the panel was upgraded to 2.006 right about the time that we started noticing the issue. Could there maybe be a glitch in the communicaton for closing the valve with this version?

The actuator turns 90º clockwise to open and reverses the 90º to close. The actuator only opens the flow from the solar panels to the pool, no other feature. We have a separate actuator that operates our waterfall, with no issues. Don't know why they installed a 3 way for the solar panel, but was part of the installation.
 
The actuator turns 90º clockwise to open and reverses the 90º to close
This sounds odd as from what I have seen (and how mine is done) solar is installed as a bypass with a three way. Can you post some photos of the pad and mark the solar lines?20220615_083738.jpg
 
This sounds odd as from what I have seen (and how mine is done) solar is installed as a bypass with a three way. Can you post some photos of the pad and mark the solar lines?View attachment 512105
2.006 was garbage and full of issues. 2.017 is up on the pentair website (usb install), install that and see if it resolves your issue before digging deeper.
2.006 was garbage and full of issues. 2.017 is up on the pentair website (usb install), install that and see if it resolves your issue before digging deeper.
2.006 was garbage and full of issues. 2.017 is up on the pentair website (usb install), install that and see if it resolves your issue before digging deeper.
Finally got cool enough to go out to update to 2.017. Will have to wait until morning to see if that solved the problem. Thanks for the tip!!! Hopefully it gets cool enough overnight for the cooling to work. Lowered the set temp to 75º so should kick on. Thanks again. Will let you know.
 
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Finally got cool enough to go out to update to 2.017. Will have to wait until morning to see if that solved the problem. Thanks for the tip!!! Hopefully it gets cool enough overnight for the cooling to work. Lowered the set temp to 75º so should kick on. Thanks again. Will let you know.
2.006 was garbage and full of issues. 2.017 is up on the pentair website (usb install), install that and see if it resolves your issue before digging deeper.
The update worked. Looks like everything is back in order. Thanks again for your help.
 
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