Polaris P965iQ Error 10

It is usually because the motor block unit in the robot has become flooded with water and shorted out the internal controller/driver board.

The power/controller unit does two things, it provides power to the robot via two wires, and communicates to the robots controller/driver board over a single wire. When the power/controller turns on it sends voltage to the robot and attempts to communicate with the robot. If no signal is returned to the power/controller the display shows error 10 and then the power/controller shuts down the power. This happens quickly (a second or so).

Chances are that if your unit shows error 10, the power supply is working properly. Now, the cable or the connection to the robot can be faulty, but it's pretty easy to disconnect the cable and check for continuity on all the wires (four wires in the cable- but only 3 are used).

Feel free to PM me if you have any other questions.
 
You can take a stab at disassembling the motor block and trying to see if it is repairable, but the odds are slim unless your have specialized soldering equipment. Otherwise, a new motor block which generally costs around $500 is the answer. You might try calling Polaris, they might be lenient on the warranty date and send you a replacement block.
 
Hi,

I'm new here and wanted to share my findings after months of random error 10 displays on my polaris 9650iq. I searched for a fix for months and got nothing so I decided to start disassembling the robot. So the new swivel float cable connector is a Tick poor design that leaks. I called polaris and they don't sell the part by itself so they told me I would have to buy a new cable for $300. The robot is barely a year old and I think they need to do a recall for this as it is a major safety issue. I have attached photos of the parts that are in the swivel cable connector that allows the cable to rotate and as you can see it is completely corroded. Hope this helps.

20210524_141517.jpg20210524_142000.jpg20210524_142125.jpg20210524_141542.jpg20210524_141939.jpg20210524_140946.jpg
 
  • Like
Reactions: Tiger56
Hi,

I'm new here and wanted to share my findings after months of random error 10 displays on my polaris 9650iq. I searched for a fix for months and got nothing so I decided to start disassembling the robot. So the new swivel float cable connector is a Tick poor design that leaks. I called polaris and they don't sell the part by itself so they told me I would have to buy a new cable for $300. The robot is barely a year old and I think they need to do a recall for this as it is a major safety issue. I have attached photos of the parts that are in the swivel cable connector that allows the cable to rotate and as you can see it is completely corroded. Hope this helps.

View attachment 336897View attachment 336898View attachment 336899View attachment 336901View attachment 336902View attachment 336909
Hi Cini. Very interesting finding. How did you fix the problem?
 
I would just cut it out, splice it together seal it off with some kind of water proof...... whatever the market has to offer. I'm sure it be better then that garbage the only difference is you'll have a working robot no different then the non rotating cable of yester year. Just my 2 cents.
 
  • Like
Reactions: Tiger56
Thread Status
Hello , This thread has been inactive for over 60 days. New postings here are unlikely to be seen or responded to by other members. For better visibility, consider Starting A New Thread.