OmniLogic Chlorinator - Avg Salt not matching Leslie's or Pinch-a-Penny

[donkeywoof]

Hi all...new pool owner here.

We have a Hayward system with a TCELL940 chlorinator. I keep getting the following message in my OmniLogic app: "Chlor Too Low Salt Chlorinator1". Currently it says 2000 ppm. However, we had the water tested at both Leslie's and Pinch-a-Penny and they are saying it is close to 4000 ppm.

The chlorinator diagnostics screen shows the following:
CELL TEMP = 88.3
INSTANT SALT = 1582 PPM
AVERAGE SALT = 2000 PPM
CELL CURRENT = 0.00 A
CELL TYPE = T-CELL-15
RELAY POLARITY = OFF
CELL VOLTAGE = 30.20 V

Any thoughts on why this is happening?

 

[ajw22]

Welcome to TFP.

What are the first seven characters of the cell and box serial numbers?

 

[donkeywoof]

 

[ajw22]

Your cell is under warranty. Make a warranty claim with your builder of Hayward.

Take your cell into a Pool Store who can test Hayward cells.