The following problem plagued my iAquaLink interface for almost a year in which time I had to spend around 50 hours researching, troubleshooting and trying to fix the issue. On the iAquaLink website, I would see that my device was online but it would get stuck in waiting to connect and I would get the red ball on the app 100% of the time. On the antenna I would see a solid green and yellow lights. I wasn't able to control my pool for all of that time and very frequently my pump would stop working for short and long periods of time (especially around electrical storms). My pump often wouldn't work for a full day or longer.
I had 3 different guys come out to the house to try to fix it. The first guy without testing or really looking at anything said I needed a new $1,000 board and a new pump. Needless to say, I didn't take his advice. The second guy said I needed a new antenna that costed $800 but they couldn't find an antenna. So I took my antenna to a friend's house with the exact same equipment and my antenna worked perfectly so obviously my antenna was fine. The third guy comes out and even though I told him that I tested the antenna at a friend's house and it worked perfectly, he told me I needed a new $800 antenna and a new $1,600 pump. He said the drivers on my pump were shot.
The third guy didn't fix it but he lead to me fixing it myself. He disconnected the Red, Black, Yellow, Green communication cable between the board and the pump and jumpered that 4 pin communication connection on the pump and my pump started working immediately. He told me my pump would now only work as a single speed pump which was correct. So he leaves giving me the price for a new pump and I try iAquaLink. Low and behold iAquLink works for the first time in a year on my pool. So I say to myself, let me remove the R, B, Y, G communication wire from my system entirely since it isn't doing anything with the pump jumpered. I wanted to inspect that wire because I saw a sharp cinch in it and maybe that was causing an issue. Running my fingers along that wire in another spot, I find that there was a hole in it and clearly the wire was shorting out and not working properly. I later cut a 1 foot piece of that wire off and it was black in sections.
So I remove the jumper and reconnect the communication cable between the board and the pump with the damaged piece of wire removed and everything works 100% the way it was suppose to. I can see and control iAquaLink and my variable speed pump works exactly as it is suppose to. It turns out that the hole in the wire was shorting it out and causing problems with the pump and with iAquaLink which was also connected to the Power Control Board.
The lesson learned is educate yourself about your system and don't blindly listen to these guys that tell you how it needs to be fixed because they have a vested interest in jacking up the costs. They see someone with a nice house and a nice pool and a lot of them think to themselves, they can afford it so I won't really test anything and will just have them buy all new equipment. Had I spent the $3,000 including labor yes it would have fixed the issue because they would have replaced the $10 communication cable with the hole in it that was the only problem. In the end, I fixed it myself at no cost other than the cost of the guy to come out and look at it for an hour.
I had 3 different guys come out to the house to try to fix it. The first guy without testing or really looking at anything said I needed a new $1,000 board and a new pump. Needless to say, I didn't take his advice. The second guy said I needed a new antenna that costed $800 but they couldn't find an antenna. So I took my antenna to a friend's house with the exact same equipment and my antenna worked perfectly so obviously my antenna was fine. The third guy comes out and even though I told him that I tested the antenna at a friend's house and it worked perfectly, he told me I needed a new $800 antenna and a new $1,600 pump. He said the drivers on my pump were shot.
The third guy didn't fix it but he lead to me fixing it myself. He disconnected the Red, Black, Yellow, Green communication cable between the board and the pump and jumpered that 4 pin communication connection on the pump and my pump started working immediately. He told me my pump would now only work as a single speed pump which was correct. So he leaves giving me the price for a new pump and I try iAquaLink. Low and behold iAquLink works for the first time in a year on my pool. So I say to myself, let me remove the R, B, Y, G communication wire from my system entirely since it isn't doing anything with the pump jumpered. I wanted to inspect that wire because I saw a sharp cinch in it and maybe that was causing an issue. Running my fingers along that wire in another spot, I find that there was a hole in it and clearly the wire was shorting out and not working properly. I later cut a 1 foot piece of that wire off and it was black in sections.
So I remove the jumper and reconnect the communication cable between the board and the pump with the damaged piece of wire removed and everything works 100% the way it was suppose to. I can see and control iAquaLink and my variable speed pump works exactly as it is suppose to. It turns out that the hole in the wire was shorting it out and causing problems with the pump and with iAquaLink which was also connected to the Power Control Board.
The lesson learned is educate yourself about your system and don't blindly listen to these guys that tell you how it needs to be fixed because they have a vested interest in jacking up the costs. They see someone with a nice house and a nice pool and a lot of them think to themselves, they can afford it so I won't really test anything and will just have them buy all new equipment. Had I spent the $3,000 including labor yes it would have fixed the issue because they would have replaced the $10 communication cable with the hole in it that was the only problem. In the end, I fixed it myself at no cost other than the cost of the guy to come out and look at it for an hour.
Last edited:
