Hayward the pool cleaner connection issue

[Jsherman]

Hey everyone. On my second Hayward “the pool cleaner”, this time went with the 4 wheel version. Worked great for a week and now it won’t work. It’s like the connection hose gets sucked to far down into the cleaner and it just won’t turn.

Any recommendations? I’m not sure if something broke internally sucking the connection piece to slide so far into the machine or what. Never had this problem In 9 years with one. Operates fine as long as it’s not sucked into deep position (no debris clogged, etc). Thx in advance.

 

[proavia]

Not sure what you mean by "the connection hose gets sucked to far down into the cleaner and it just won’t turn."
Show us a couple pictures of the hose in its normal position and "sucked down too far".

Is the cleaner hose attached thru the skimmer or thru a dedicated pool cleaner suction fitting in the side of the pool?
Did you use the new leader hose that came with the new 4-wheel cleaner or the old leader hose?

 

[Jsherman]

Yes I see it now that I’ve pulled it out of pool. The connector portion slides so low it hits the gears inside and prevents them from operating. Pics attached. Something must have broken in it. Amazon replacing as it’s brand new.

 

[Jsherman]

Yes I see it now that I’ve pulled it out of pool. The connector portion slides so low it hits the gears inside and prevents them from operating. Pics attached. Something must have broken in it. Amazon replacing as it’s brand new.

Using dedicated suction line and all new hoses.

 

[proavia]

Yes I see it now that I’ve pulled it out of pool. The connector portion slides so low it hits the gears inside and prevents them from operating. Pics attached. Something must have broken in it. Amazon replacing as it’s brand new.

Great! Let us know how the replacement works.

 

[proavia]

Using dedicated suction line and all new hoses.

Are you splitting the suction between the cleaner port and skimmer or all suction to cleaner?

 

[Jsherman]

Are you splitting the suction between the cleaner port and skimmer or all suction to cleaner?

Split between all suction but controlled with valves. It worked 2 days ago fine.

 

[proavia]

Split between all suction but controlled with valves. It worked 2 days ago fine.

Ok, just trying to cover all bases.
Sounds more like a defective unit - which is getting replaced.
Let us know how the replacement unit works out.