Coping Sinking?

Frost heave is when the ground freezes and the concrete gets pushed up.

In my opinion, that is not what happened.

Frost heave would have pushed up the concrete and all of the stones, not just a few.

You have ground (brown), concrete (grey), and then stones (red) set on top of the concrete with mortar.

In my opinion, water (blue) probably got between the stone and the concrete, froze and pushed the stones up.

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Pull the stones and look for how the mortar was applied.

Is it thin with good coverage or think with poor coverage?

A Thinset would give good coverage and little room for water.

A thick set would be more susceptible to water buildup.

I am still not 100% convinced that the stones are mortared vs. being set on sand.

Once the stones are removed maybe drill some drain holes through the concrete to allow future water to drain.

Was the concrete set on rock or straight on dirt?
 
Frost heave is when the ground freezes and the concrete gets pushed up.

In my opinion, that is not what happened.

Frost heave would have pushed up the concrete and all of the stones, not just a few.

You have ground (brown), concrete (grey), and then stones (red) set on top of the concrete with mortar.

In my opinion, water (blue) probably got between the stone and the concrete, froze and pushed the stones up.

View attachment 626037
Its possible concrete was poured, then sand was laid over it to level it, and then the pavers were set directly on the sand. If so, some water got between the paver and sand, froze, and now thawed. That's the beauty of pavers. obviously we are all guessing at this point, without being there.
 
It looks like one giant slab of concrete with no control joints or expansion joints.

If it was frost heave, then why didn't more stones get pushed up?

Frost heave would have pushed up all of the stones.

IMG_6756.jpeg
 
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Its possible concrete was poured, then sand was laid over it to level it, and then the pavers were set directly on the sand. If so, some water got between the paver and sand, froze, and now thawed. That's the beauty of pavers. obviously we are all guessing at this point, without being there.
It does seem hard to believe that those pavers are bonded to a solid foundation below them
 
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Pull the stones and look for how the mortar was applied.

Is it thin with good coverage or think with poor coverage?

A Thinset would give good coverage and little room for water.

A thick set would be more susceptible to water buildup.

I am still not 100% convinced that the stones are mortared vs. being set on sand.

Once the stones are removed maybe drill some drain holes through the concrete to allow future water to drain.

Was the concrete set on rock or straight on dirt?
Like I said before I truly appreciate your insight but I am not going to pull up any of the travertine myself. If the PB suggest doing so this week when they asses then that’s on them and will be covered through their warranty before me taking a circular saw to it.

My Pool Maintenance company agreed it was frost heave and said it occurred within the ground layer not under the stone (which is why the stones were not loose and are still adhered to the concrete.)

Either way it had resolved and I am okay with not chasing more trouble by ripping up stones. It’s the first issue I’ve had thankfully since my pool was finished in 2021. I will continue to monitor this and a claim has been filed should further issues arise.

Open to other suggestions though if this doesn’t seem above board.
 
Tap on the stones with a plastic handle like from a screwdriver to see if they sound solid or hollow.

A hollow sound means that the stones are not mortared.

Check the stones that popped up compared to the coping stones and the other deck stones that did not pop up.
 
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