Buyer Beware - saltcellsupply.com

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Sun_Devil

0
May 29, 2018
44
Mesa, Az
I wanted to share my experience with saltcellsupply.com to allow people to judge for themselves if they should enter into business with this company.

Abbreviated Timeline:
May 2023 - The cells of my Jacuzzi SWG started to fail, and finding a replacement was difficult at best. I came across saltcellsupply.com, and in a helpful email exchange with them, they recommended that their salt cell replacement would function well. I decided to buy the generic replacement because it was based by a generous 5-year warranty. I installed the cell, and it worked great.

March 2025 - The replacement cell began to fail in the same way that the old one did. I verified the salt ppm and cleaned the cell, but it continued to display a low salt error.
I reached out reached out to the company using their online form explaining the situation.
Two days passed with no answer.
I reached out again via the online form.
Two days passed with no answer.
I looked up the two-year-old email thread, and I replied to that email explaining the situation.
Two days passed with no answer.
I found an email on their website, and I emailed them with that address.
Two days passed with no answer.
I used one of my different email accounts and emailed their listed address asking a question about the differences between the performance of the generic and OEM cells.
I received a reply within 40 minutes. (I sent the email about 10 pm in the Mountain Time Zone.)
I replied to that email with my cell situation.
Two days passed with no answer.
I emailed them back expressing my displeasure and explained that I will have to share this experience.
Two days passed with no answer.
I tried another online form on their website.
It has been a couple of weeks, and I still have not had any contact from the company about my inquiries into their warranty.

I can't see how this does not illustrate poor communication at best and deceptive business practices at worst. Has anyone else experienced something similar with this company? Or, have people had luck in receiving any level of customer service? If so, what is the secret?

At this point, given the seemingly lack of availability of replacement cells for my system, I am looking to replacing the whole SWG.
 
You are not the first….

Replacement cells from saltcellsupply

I purchased from a replacement cell for my Jacuzzi SC40 a year ago. The cell I purchased in July 2023 from SaltCellSupply.com has a OEM manufacture stamp of 1999. Wondering if they sold me a used up cell? The cell worked for 3 months until I shutdown pool end of Sept. In June of 2024, I...
www.troublefreepool.com www.troublefreepool.com
 
Consider yourself very lucky that you were able to get almost two seasons out of the cell. Most of their customers don't even get one. Hundreds, if not thousands of people have been ripped off. Yet they still sell cells based upon a too good to be true price and warranty.
 
It is unfortunate that this company is able to openly operate with such shady practices.

I am looking for a replacement because the Jacuzzi cells are nearly impossible to find. I am looking at Circupool because of the reported ease of DIY. Any recommendations on the model? Or should I look at a different brand?
 
Circupool was my choice. I got the RJ series, primarily because it allowed setting the "power" in 5% increments for finer control. The plumbing part was very easy, especially if you can do PVC pipe at all (which is also pretty easy). The control box is a bit large, so a place to hang that would be a consideration. It can run on either 120v or 240v, whatever you have available near by. Interfacing to your pump may take electrical additional work, which depends on your specifics. I had one minor warranty claim, which they honored right away. Note that for the cells, their warranty is pro-rated. They don't shorten the warranty for DIY installs.
discountsaltpool.com might be the same company (but unverified by me), that carries the full range AND constantly has an upgrade sale for most models - so for a very few dollars extra you get the next bigger cell. Buy one that is at least twice what your pool needs, three times is even better. Then you can run it at a much lower setting, extending the life even more. The only downside to getting too big is whether the controls allow fine enough strength adjustment. Some of their compact or less expensive models only adjust in 20% steps.
 
Sun_Devil said:
I don't recall the exact amount, but it was a bit below $400.
Click to expand...
Most warranties aren't worth the paper they are printed on once you study them. Less than $200 a year for what you bought is a great deal in the end.

Send them an apology email and buy 5 more.
 
  • Haha
Reactions: Buggs
Newdude said:
Most warranties aren't worth the paper they are printed on once you study them. Less than $200 a year for what you bought is a great deal in the end.

Send them an apology email and buy 5 more.
Click to expand...
There is a 0% chance that I would ever purchase from them again. What said about warranties may have some truth, but their behavior is inexcusable.

Their integrity isn't worth the pixels their website is displayed with.
 

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