Anyone ever order from Vitafilters.com?

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A fairly new company with overly exuberant ratings that seem unrealistic and many seem to praise a person named Matt.
Matt is awesome. They really are helpful and incredibly responsive. Customer service is the best I’ve come across online.
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:unsure:

Business Details​

Location of This BusinessPO Box 28472, Scottsdale, AZ 85255-0157
Email this Business
BBB File Opened:11/25/2024
Years in Business:6
Business Started:4/5/2018
Business Incorporated:5/21/2022
Accredited Since:12/2/2024
Type of Entity:Limited Liability Company (LLC)
Business Management
  • Ms. Kelsey Vendetti, Marketing
Contact Information
Principal
  • Ms. Kelsey Vendetti, Marketing
Customer Contact
  • Ms. Kelsey Vendetti, Marketing

www.bbb.org

Vita Filters | BBB Business Profile | Better Business Bureau

BBB Accredited since 12/2/2024. Pool Equipment in Scottsdale, AZ. See BBB rating, reviews, complaints, and more.
www.bbb.org www.bbb.org
 
Is it a legitimate business?

Maybe, but the praise and descriptions seem a little bit over the top.

The "Internet's leading retailer"?

Highly unlikely.

Vita Filers is the internet’s leading retailer of water filtration systems and pool equipment, renowned for its extensive product range and customer-focused service.
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directories.theownerbuildernetwork.co

Vita Water Filters

Vita Filters' water filter systems are expertly engineered for maximum PFAS, chloramine, chlorine, taste, and odor reduction. Our under sink water filters are designed to transform your ordinary tap water into clean, healthy drinking water. Additionally, our shower filters for hard water ensure t...
directories.theownerbuildernetwork.co directories.theownerbuildernetwork.co

 
Domain Information

Name
VITAFILTERS.COM
Registry Domain ID
2248216956_DOMAIN_COM-VRSN
Registered On
2018-04-05T18:09:55Z
Expires On
2025-04-05T18:09:55Z
Updated On
2024-08-15T16:25:21Z
 
commercio.com

Commercio Company Stores for Promo Distributors

Commercio enables promotional product distributors to create a fully branded company store in minutes. Selling short-term Pop-Up stores and ongoing Company Stores just got easier.
commercio.com commercio.com

Commercio, LLC is a US-based group of eTail, digital marketing, and eCommerce companies.


Seems like a company that builds online stores more than a company that is really focused on delivering good value.

Typically, a sign of just mass produced websites for any type of product and a mass production hype machine churning out questionable reviews.

In any case, there is no clear evidence one way or the other if the company is good or not.

I am just speculating about some things and giving opinions.
 
They always come up when searching for my replacement filters. I believe they have been discontinued because most the regular retailers don't carry them anymore. Maybe it's a surplus / old stock retailer like the TJ Maxx of pool supplies.
 
Well I'm from Illinois, so I can assure everyone that I have no affiliation with this store whatsoever despite my name being Matt. My story is that I bought an aquasport 52 ,24 ft round agp which I am installing in the spring. I've been looking for deals on equipment over the winter months, and found this heat pump unit which looks like a really good price:

www.vitafilters.com

Raypak 119K BTU Digital Classic Heat Pump with Titanium Heat Exchanger, 20K Gal, TWPH-6450EHT08 016015Default Title

Vita Filters offers the Raypak 016015 R6450TIE Pool Heat Pump 119K BTU with free freight shipping. Learn more about this product today! 016015 TWPH-6450EHT08
www.vitafilters.com www.vitafilters.com

But there is very little mention of this website here or on Reddit, hence why I came here to ask. Based on everyone's responses so far, it seems like kind of an unknown.
 

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Without a doubt, that's a great price on that heater. Just watch any shipping charges and, if you get it, be very sure that there is no shipping damage before signing off on the delivery and have a qualified installer install it if you want the manufacturer's warranty to be active. Most manufacturers enforce their internet minimum advertised pricing structure but they don't seem to be for this style of heater, which, I think, will be replaced by their Crosswind series (the TWPH-6550EHT08 is the next generation of that heat pump).
 
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Seems suspicious to me.

The price seems too good to be true, which means that it probably is not what it seems to be.

I would find a local installer who has an HVAC license and is an authorized dealer for the equipment they install and they provide a written guarantee of service for a specific period of time.

I would want a 3 year manufacturer's warranty and a 3 year labor warranty from the installer.
 
InyoRich said:
have a qualified installer install it if you want the manufacturer's warranty to be active.
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Most qualified installers won't install a heat pump unless they sell you the unit.

Manufacturers typically do not want to warranty equipment bought from unauthorized dealers and installed by unauthorized contractors.
 
Very true - it can be like bringing your own steak to a restaurant and asking them to cook it and serve it to you - but most of the manufacturers realize that internet purchases are a good percentage of their business, so they will generally take care of you as long as you can prove it was professionally installed. Your mileage may vary......

Raypak has an installer search feature on their website at Find A Pool & Spa Heater Installer – Raypak . I would head there and/or find a local installer before purchasing anything if the warranty matters to you.
 
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