Hello,
After my Jandy PDA failed (blank screen even with new batteries), I got some advice on TFP and bought a new iAquaLink 3.0 IQ30-RS Web Connection Upgrade kit. However, when I try to “Add Location” in the online iAquaLink web app, and enter the device number from my door tag, I get a message saying, “Enter A Valid Serial Number”. When I try again with the Add System screen in the iAquaLink iPhone app, I get a message saying “Connection Error Unable to Add IQ20 Device. Please try again”.
I purchased the kit online from PoolCleaningSupply.com (no returns - no warranty -- understood because I'm not a professional). I installed the new power center and antenna furnished in the kit with no problems. It connected to my WiFi with no problems. I reset the power center, checked that all the pumps and lights worked in Service mode, and left it in Auto mode when I tried to add the new system on the apps. All three indicator lights on the antenna unit are lit (not flashing).
When trying to add the device in the online or iPhone apps I used the Device Number on the antenna and on the door tag, which matched. I tried this 5 times with each app, with the same result each time.
I saw a thread on TFP that suggested making ensuring the power center is in Auto mode, reset, and entering the Device Number with no spaces or extra characters. None of that helped. Fluidra product support is closed until Monday, so I can't check with them.
Any advice would be welcome.
Sincerely,
Peter Jacobson
Livermore, California
After my Jandy PDA failed (blank screen even with new batteries), I got some advice on TFP and bought a new iAquaLink 3.0 IQ30-RS Web Connection Upgrade kit. However, when I try to “Add Location” in the online iAquaLink web app, and enter the device number from my door tag, I get a message saying, “Enter A Valid Serial Number”. When I try again with the Add System screen in the iAquaLink iPhone app, I get a message saying “Connection Error Unable to Add IQ20 Device. Please try again”.
I purchased the kit online from PoolCleaningSupply.com (no returns - no warranty -- understood because I'm not a professional). I installed the new power center and antenna furnished in the kit with no problems. It connected to my WiFi with no problems. I reset the power center, checked that all the pumps and lights worked in Service mode, and left it in Auto mode when I tried to add the new system on the apps. All three indicator lights on the antenna unit are lit (not flashing).
When trying to add the device in the online or iPhone apps I used the Device Number on the antenna and on the door tag, which matched. I tried this 5 times with each app, with the same result each time.
I saw a thread on TFP that suggested making ensuring the power center is in Auto mode, reset, and entering the Device Number with no spaces or extra characters. None of that helped. Fluidra product support is closed until Monday, so I can't check with them.
Any advice would be welcome.
Sincerely,
Peter Jacobson
Livermore, California
