Nirvana heat pump

[PammyB]

This is my second season using a brand new nirvana heat pump, was working flawlessly until a few days ago - there are no error codes , compressor light on , fan turning on etc … but water is no longer being heated , temperature is not going up - any troubleshooting suggestions before I call Nirvana Monday?
Thank you!

 

[ajw22]

Check refrigerant pressures.

Put a clamp on ammeter on compressor wires and see if it is pulling power.

Check the start capacitor for the compressor.

 

[PammyB]

There is an error code for refrigerant pressure issues, wouldn’t it come up? What causes a capacitor to break?

 

[ajw22]

There is an error code for refrigerant pressure issues, wouldn’t it come up?

Depends how low it is.

What causes a capacitor to break?

Heat.

 

[PammyB]

But it’s a machine meant to be outside in the heat ?

 

[PammyB]

A paid $6000 for it + $4000 to install it last year , can’t believe it’s already non functional

 

[ajw22]

But it’s a machine meant to be outside in the heat ?

Capacitors heat up from usage and repeated cycles in high heat can cause them to fail.

 

[ajw22]

A paid $6000 for it + $4000 to install it last year , can’t believe it’s already non functional

What is the warranty on your installation?

 

[PammyB]

I’m calling them Monday to see , hopefully they don’t find a loophole to exclude it from warranty - how do I prevent it from happening again if it is the capacitor?

 

[ajw22]

how do I prevent it from happening again if it is the capacitor?

Compressor start capacitors are the most often failure in HPs and AC units.

They usually last more then 1 year. Usually last about 5 years.

 

[PammyB]

Any idea if it’s something usually covered by warranty?

 

[ajw22]

Any idea if it’s something usually covered by warranty?

It should be.

It is an inexpensive part.

Depends if your warranty is for parts only or covers the service call.

 

[PammyB]

Ok - Thank you

 

[jc259]

Compressor start capacitors are the most often failure in HPs and AC units.

They usually last more then 1 year. Usually last about 5 years.

Fingers crossed you have better luck with Nirvana then I have. Their customer service is absolutely terrible, they don't respond to tickets filed on their website and don't answer the phone. I have even had my dealer (torontopoolsupplies) trying to contact them, the only way he has even got a response is from their sales guy and I still haven't heard from him even though he said he told the guy from torontopoolsupplies he was going to get my issues dealt with. I have been trying to get them to help me since last year when I got the heater. I would check the menus on your unit if it has a display. There might be information telling you the state of the low pressure and high pressure valves of the refridgerant system.

Here are a couple pics from my Nirvana FC30

 

[PammyB]

Really? I’ve called them in the past with questions when I first got it last summer and they helped me over the phone, and emailed in the fall for instructions on how to winterize and they wrote back the same day? I plan to call on Monday for a service call , I’ll let you know what happens

 

[jc259]

Really? I’ve called them in the past with questions when I first got it last summer and they helped me over the phone, and emailed in the fall for instructions on how to winterize and they wrote back the same day? I plan to call on Monday for a service call , I’ll let you know what happens

Please do. I'll try again if you have luck. They responded initially early last year then they just stopped. What email address are you using?

 

[PammyB]

[email protected]