WaterLink Solution mobile app Stopped Working with ColorQ 2X tester

stevez2436

Member
Nov 11, 2023
6
Clearwater, FL
I have been using LaMotte's ColorQ 2X tester along with the WaterLink Bluetooth app. It has been working great for over a year but within the last few weeks the app stopped receiving the chemistry results from the ColorQ device. Both the device and the Android app indicate a solid Bluetooth connection. Has anyone experienced this recently and found a workaround?

Although the ColorQ device still shows on the LCD display the results of each test, it was very convenient for the WaterLink app to maintain the history of all my prior tests along with making the appropriate chemical recommendations if the water chemistry was out of line.

Looking for any help.
 
Just got a reply from LaMotte regarding this issue:


@LaMotteCompany
Thank you for using our ColorQ 2X! We are here to support you. We are aware of a bug in the WaterLink Solutions™ Home App, and we are releasing an app update today that should resolve that issue. Please update your app later today, and this should resolve the connectivity issue. You are also welcome to contact by phone/email for remote support: Remote Support - Support
 
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