Summer Waves Elite -New install-Pump leaking water from bottom- How to repair?

[SCrmrct]

After a month of ground preparation, I finally set up the Summer Waves Elite 16 x 48 AGP.

Everything was going great with filling the pool until the water started to enter the skimmer opening.
A steady drip of water began to run out the bottom of the pump.

The pump is a SFX 1500 and brand new. Heck, I never even plugged it into the electrical outlet.

I have drained the pool water to below the skimmer so that I can remove the pump from the pool liner.

I have attached photos including one from the Polygroup troubleshoot page.
The second photo shows instructions as "leak from bottom of canister" .

I dread dealing with Polygroup customer service as I have read nightmare
reviews. I am concerned if I open the pump, I will void any warranty that may exist.

Any advice is greatly appreciated!

Thanks in advance.

 

[SCrmrct]

I went ahead and removed the motor nut, made sure the gasket was in the correct place and tightened the motor nut.
I plan to put the skimmer/pump back on the pool and hope it works.

 

[SCrmrct]

Pump has started to leak again. I called Polygroup and a Tech advised putting petroleum jelly on the gasket to make it seal better. He also said I could use silicone grease.
If that does not work, he stated it might be a warped motor nut.
He stated if it still leaks, he would open a warranty claim.
This is so frustrating.

 

[CharlieBurt]

I got this same problem. Just put a new lubed gasket in and it’s still leaking. Did you get yours fixed, if so how?

 

[SCrmrct]

Hi Charlie,
I used petroleum jelly. I put a thick bead over the gasket and tightened the motor nut. So far it has stopped the leak.

 

[cubbieblue]

Another thing you can try is plumbers grease. Its specifically for cartridges and plumbing parts with rubber components. Hardware or big box will have it. Comes in a toothpaste like tube. Used it on all my gaskets and o rings this spring and first time opening without a leak.