ScreenLogic Gateway Problem

bfb1963

New member
Apr 27, 2023
3
Florida
My EasyTouch works fine with my Android and iOS apps. My prior Windows computer ran ScreenLogic fine. I got a new computer, installed ScreenLogic, ran as Administrator, but I have a Gateway error. Tried this twice. Any ideas?

screenlogic screenshot.png
 
In the initial ScreenLogic Connect window, is the System Name (and Password) set correctly?

System Name should be "Pentair: XX-XX-XX", where the Xs are the last 6 characters of your protocol adapter's serial number.
 
In the initial ScreenLogic Connect window, is the System Name (and Password) set correctly?

System Name should be "Pentair: XX-XX-XX", where the Xs are the last 6 characters of your protocol adapter's serial number.
You were right. Thanks for that.
Now stuck at a problem with the Remote System Version. It is reporting an earlier build than the new Screenlogic build on my Windows unit, which is the current 5.2 Build 738.0 Rel
 

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Now stuck at a problem with the Remote System Version. It is reporting an earlier build than the new Screenlogic build on my Windows unit, which is the current 5.2 Build 738.0 Rel
Go here: ScreenLogic Update

Step 1 describes how to update your protocol adapter to build 738.

Step 3 describes how to connect to build 736 before updating to 738.
 
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Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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