Review of Black+Decker In-ground 3HP VSP (and poolpartstogo.com)

AviB

Gold Supporter
Apr 10, 2024
22
Florida
Pool Size
12240
Chlorine
Liquid Chlorine
(I have no affiliation with any of the vendor or product below, I was not asked to write any reviews and I have received nothing in return. I am just a first-time pool owner sharing my experience :))

poolpartstogo.com
  • Quick shipping: I placed the order on Friday April 26th, the order shipped via UPS on Monday April 29th and was delivered on Friday May 3rd.
  • Great customer service: I originally placed an order for the 2HP version of the pump. After reading TFP I decided to go with the 3HP version instead. I submitted a ticket to PoolpartsToGo and they responded very quickly. They agreed to take back the 2HP pump (under their return policy) because the box was unopened and they even paid for the return shipping. The responses were very quick and helpful. I have also emailed them questions about this product (and others) and they have always been helpful. 10/10 I am very happy with all of my interactions with this company.
  • Discount: They seem to often have a new 10-15% coupon code advertised on the top of their site, and they honor it. If you don't see this coupon, sign up for their email list and wait a few weeks for the next promo code. It seems like they do this all year around.
The Black+Decker 3HP VSP
  • Price: Currently $1,020 after a 15% discount. Great price.
  • Warranty: 5 year warranty. This warranty is directly to the end user and doesn't require professional install. I have never had a warranty issue so I can't comment on it.
  • Installation: I paid a local pool pro to install the pump. He explained to me that he isn't familiar with the Black+Decker pumps and wouldn't offer them to customers because theres no local network of suppliers or distributors for quick access to replacement parts or pumps or warranty service if a pump breaks. They don't want to leave customers without circulation in their pool for extended periods of time. I understood this risk and understand that if my pump stops working it may take longer to get it back in service vs other brand name pumps.
  • Compatibility: The inlets and outlets seem compatible with 'brand name' pumps - so it's pretty straight forward to swap them in.
  • Noise: Very quiet compared to the dual speed Jandy pump that it replaced
  • Energy Usage: I have the pump on 24x7 @ 1500RPMs, it uses about 215W (roughly $20/month in electricity here)
  • Reliability: The pump has been running 24x7 since May with no hiccups. The pump has survived Florida summer heat and storms. A hurricane passed through and we had some power brownouts and blackouts which resulted in the panel showing an "under voltage" error - understandable because of the power fluctuations - however the pump resumed normal operation as soon as I hit "start".
  • Panel / automation: The configuration panel is dead simple. I purchased this automation panel but never installed it. Our pool originally had a Jandy dual speed pump so I dreamed up big plans to automate the run time, RPMs and schedule of the new pump to keep electricity costs in check. But after seeing that I can just leave the pump at 1500RPM 24x7 for minimal cost I decided to keep things simple and just run the pump on that simple setting.

Overall the pump has been excellent and I have no regrets about the decision to get it. I know 2 other people in my area who have Black+Decker pumps (lower HP versions) and they have had the same excellent experience with their pumps (they have had their pumps for longer than I have had mine - maybe 2 or 3 years).

I'm hoping that this review will help normalize B+D pumps and ease concerns for anyone who is considering a B+D pump.
 



 
It looks like they might be connected to Island Recreational.


 
In case someone would like to avoid poolpartstogo.com then the same Black+Decker VSP is available on Amazon directly from the Black+Decker store: https://a.co/d/3WCSQco - though at a higher price.

My experience with poolpartstogo.com was extremely positive as I documented in #1. I'm sorry to hear that others have had bad experiences with them.
 
If you'd like to avoid poolpartstogo.com then the same Black+Decker VSP is available on Amazon directly from the Black+Decker store
Ships from: Amazon
Sold by: Pool Parts To GO
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Earlier this year I bought a Black & Decker 3HP VSP on poolpartstogo.com and have just finished its integration with the pool.

https://www.troublefreepool.com/google-search/?q="poolpartstogo.com"
 

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@JamesW - I'm new to pools so I don't really have a strong opinion other than what I wrote in #1 which was my personal experience.

I just searched for a random 'brand name' pumps with reviews - this Pentair SuperFlo VS 1.5HP has the exact same amount of bad reviews: 9% 1-star reviews. This Hayward MaxFlo VSP has 11% 1-star reviews. 🤷‍♂️

I guess like all things on the internet, you'll find multiple sides to every story :). This post was meant just as my personal experience of ordering this specific pump from this specific vendor.

All the best
 
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Reactions: JamesW
I just searched for a random 'brand name' pumps with reviews - this Pentair SuperFlo VS 1.5HP has the exact same amount of bad reviews: 9% 1-star reviews. This Hayward MaxFlo VSP has 11% 1-star reviews.
Bad reviews are more common than good reviews because people who are dissatisfied are much more likely to leave a review than a person who is satisfied.

Also, you have to differentiate between products and sellers.

The poolpartstogo.com reviews were about the retailer vs. the individual products.

You would have to compare Retailer to Retailer or Pump to Pump.
 
They claim to manufacture the product, but the pump is made by NINGBO C. F ELECTRONIC TECH CO., LTD in Ningbo, Zhejiang CHINA and imported by BLUE TORRENT POOL PRODUCTS - New York, NY USA.

About Us
At poolpartstogo.com, our purpose is simple: Save Pool Owners Money.

Forty years ago, we started as a small retailer in Long Island, NY.

Today, we manufacture hundreds of products —for both above and in-ground pools including pumps, heaters, cleaning brushes, accessories, and more.

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10. Limited Warranty
Service Information
The Pump Service Center is staffed with trained personnel to provide customers with efficient and reliable pool service.

Whether you need technical advice, repair, or genuine factory replacement parts, contact the Pump Service Center.

Call: (516) 796-2425 or visit [email protected]/[email protected].

Blue Torrent Pool Products Limited Warranty.

Limited Five-Year Warranty.

Blue Torrent Pool products warrants this product to be free from defects in material or workmanship for a period of five (5) years
following the date of purchase.

This limited warranty does not cover failures due to abuse, accidental damage, or when repairs have been made or attempted
by anyone other The Authorized Pump Service Centers.

A defective product meeting the guarantee conditions set forth herein will be replaced or repaired at no charge in either of two
ways:

The first, which will result in exchanges only, is to return the product to the retailer from whom it was purchased (provided that
the store is a participating retailer).

Returns should be made within the time period of the retailer’s policy for exchanges.

Proof of purchase may be required.

Please check with the retailer for its specific return policy regarding time limits for returns or exchanges.

The second option is to take or send the product (prepaid) to the authorized Pump Service Center for repair or replacement at
Blue Torrents Option option.

Proof of purchase may be required.
Pump Service Center
(516) 796-2425
1075 Hicksville Road
Seaford, NY 11783 USA
[email protected]
[email protected]

This limited warranty constitutes the entire warranty. No other warranties apply, expressed or implied. This warranty gives you
specific legal rights and you may have other rights which vary from state to state. Should you have any questions, contact the
manager of the Pump Service Center.
LATIN AMERICA: This warranty does not apply to products sold in Latin America. For products sold in Latin America, check
country specific warranty information contained in the packaging, call the local company, or see the website for such
information.
FREE WARNING LABEL REPLACEMENT: If your warning labels become illegible or are missing, call (516) 796-2425 for a
free replacement.
Manufactured by Blue Torrent Pool Products
444 E 81ST ST

NEW YORK,NY 10028-5859

BLACK & DECKER, BLACK+DECKER, the BLACK & DECKER and BLACK+DECKER logos and product names and the orange and black color scheme are trademarks of The Black & Decker Corporation, used under license.

All rights reserved.

Patents/Protege/Patentes: www.blackanddecker.com/patents

 
It’s made by Asia Connection LLC, which imports most products from China and it also makes Blue Torrent Pumps. They are also Island Recreational.


1075 Hicksville Road. Seaford, NY 11783-1327

Island Recreational. 1059 Hicksville Road

Seaford, NY 11783


Asia Connection LLC / Island Recreational Pools



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