Omnilogic daily alarms. Pool company says these are normal?

[deelowe]

Every day when my pump starts up in the morning, I routinely get the following alarm sent to my email from haywardomnilogic after a few minutes.

• Alarm for "[Redacted]" at [date], Reason:No Water Flow FlowSensor.

After about 20 minutes, the alarm will clear with the following message:

• Alarm "No Water Flow FlowSensor" is cleared for "[Redacted]" at [date]

During the cooler months, I will also get the following alarms

• Alarm for "[Redacted]" at [Date], Reason:Low T-Cell Temperature Chlorinator1.

Then it will clear the alarm with the following:

• Alarm "Low T-Cell Temperature Chlorinator1" is cleared for "[Redacted]" at [date].

My pool builder says both of these alarms are normal and that I can ignore them. That said, we've also recently had to do a couple of warranty repairs including replacing the salt cell generator despite the pool barely being a year old. I've read that the no water flow alarm could be a sign that the pump is cavitating too long indicating there is an issue with the plumbing or sensor placement. Can someone let me know if any of this is cause for concern? Are these alarms normal or should the pool company be doing something to address them? Note, the builder also handles all maintenance so there's nothing I could be doing to cause this.

 

[ajw22]

@PoolBrews what do you think about these OmniLogic alarms?

 

[PoolBrews]

Normally, you should not be getting daily alarms unless there is actually an issue with your system. The only alarms most folks will get will that are not concerning will be for updates, temp alarms when it's too cold (i.e. freeze protect), and reminders to check things like your salt cell.

The no flow would indicate to me that your system is having issues providing the proper amount of flow at startup. This shouldn't impact the salt cell as it doesn't run if the flow is too low. At least you know the flow sensor is working, but It could be a faulty sensor.

The low temp is less concerning to me. Depending on the temp in your area, the low temp alarm could be correct. Even in Florida, when my pump kicks on in the morning the water temp is about 5 degrees lower for a couple of minutes due to the water sitting in the lines underground.

 

[deelowe]

Normally, you should not be getting daily alarms unless there is actually an issue with your system. The only alarms most folks will get will that are not concerning will be for updates, temp alarms when it's too cold (i.e. freeze protect), and reminders to check things like your salt cell.

The no flow would indicate to me that your system is having issues providing the proper amount of flow at startup. This shouldn't impact the salt cell as it doesn't run if the flow is too low. At least you know the flow sensor is working, but It could be a faulty sensor.

The low temp is less concerning to me. Depending on the temp in your area, the low temp alarm could be correct. Even in Florida, when my pump kicks on in the morning the water temp is about 5 degrees lower for a couple of minutes due to the water sitting in the lines underground.

Thanks. Any idea why I might be getting these no flow errors? Nothing is clogged from what I can tell.

 

[PoolBrews]

Is priming turned on? That is an OmniLogic feature to ensure flow starts strong and the pump is primed when initially turning on. If it's on, what do you have your priming time set to? I would try increasing that by 30 seconds or a minute. Other than that, the no flow error could be caused by a sensor that takes more flow than normal to kick on. Rare, but I've seen it happen.

 

[deelowe]

Is priming turned on? That is an OmniLogic feature to ensure flow starts strong and the pump is primed when initially turning on. If it's on, what do you have your priming time set to? I would try increasing that by 30 seconds or a minute. Other than that, the no flow error could be caused by a sensor that takes more flow than normal to kick on. Rare, but I've seen it happen.

Thanks. I’ll check.