New Caldera Reunion spa, Vanishing Act Pillow for 24 hours!?

Luvsummerict

Bronze Supporter
May 2, 2020
17
Kansas
Pool Size
20000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Zodiac LM3-24
We just had a new Caldera Reunion spa set up, heated up overnight and there is a yellow line at the water line, not grimy, just yellow. I guess we went out of order and added salt and turned on the SWG, added PH decrease since it was about 8, and added a half cap of shock to stop whatever is going on at the water line. Anyway, after all that our levels were:
TA-140
CH-150
PH 7.6

The spa came with the Vanishing Act Pillow to reduce CA hardnesss. I spoke with the dealer and without hearing my numbers he told me we had to take out the filter and put the pillow there and run 4 6-hour cycles, turning the pillow over after each one. He said after that turn the SWG to level 8, he said the water line would come off on its own after all this.
I just don't understand why we need our CH that low and why we would need it that low at all really. He told us not to get in the tub until we'd done the 4 cycles, because it was "mess everything up and cause headaches down the road". Thoughts?
 
@RDspaguy do you know what this Vanishing Act Pillow is?

I would suggest at the next drain you give your spa an Ahhasome treatment to clean out the biofilms left from manufacturing.


 
It's a big pillow that absorbs calcium, so maybe a compound like in a water softener.

Hot Spring Hot Tub Vanishing Act Calcium Remover Pillow in the Limelight Collection

 
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The pillow probably contains an ion exchange resin.

Treatment Principles

Household water softeners are ion exchange devices.

Ion exchange involves removing the hardness ions calcium and magnesium and replacing them with non-hardness ions, typically sodium supplied by dissolved sodium chloride salt, or brine.

The softener contains a microporous exchange resin, usually sulfonated polystyrene beads that are supersaturated with sodium to cover the bead surfaces.

As water passes through this resin bed, calcium and magnesium ions attach to the resin beads and the loosely held sodium is released from the resin into the water.

After softening a large quantity of hard water the beads become saturated with calcium and magnesium ions.

When this occurs, the exchange resin must be regenerated, or recharged.

To regenerate, the ion exchange resin is flushed with a salt brine solution (Figure 1).

The sodium ions in the salt brine solution are exchanged with the calcium and magnesium ions on the resin and excess calcium and magnesium is flushed out with wastewater.


 
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I spoke with the dealer and without hearing my numbers he told me we had to take out the filter and put the pillow there and run 4 6-hour cycles, turning the pillow over after each one. He said after that turn the SWG to level 8, he said the water line would come off on its own after all this.
I just don't understand why we need our CH that low and why we would need it that low at all really. He told us not to get in the tub until we'd done the 4 cycles, because it was "mess everything up and cause headaches down the road". Thoughts?

All rubbish from your dealer.

The yellow film is likely from biofilms left from manufacturing. An Ahhsome treatment will clean it up.

Waiting 4 cycles? HaHahaHAHAHA
 
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