Is my Pentair Intellivalve Actuator broken?

[n4trombl]

I'll try to keep this short...I've got a Pentair Intellivalve Actuator that allows me to automate filling my Glacier Pool Chiller. Cleaned out the chiller basin to prep for firing it up for the first time this year, however, when I activated the Pentair Intellivalve via my IntelliCenter automation panel, I expected the path to feed filtered water to the chiller but I noticed nothing was happening. In looking at the top of the valve actuator, I noticed a solid Service light and a flashing red Auto/Off light. I cannot use either arrow to manually rotate the valve open. I killed the breaker to see if it would reset, but still no luck. Attached a picture of what I currently see. As a stop-gap I just pulled this valve actuator and put the manual handle on there so I could get the pool chilling.

Has anyone encountered this before? Is it a lost cause? Will be significantly disappointed as this valve doesn't get too much use to begin with not to mention it was just purchased and installed sometime earlier 2021.

 

[ajw22]

Make a warranty claim with Pentair.

 

[Jimrahbe]

4n,

See this manual page 10, Service Mode.

It may be bad, but appears to me it is just in the Service mode.

Thanks,

Jim R.

 

[n4trombl]

Thanks Allen, thanks Jim.

@Jimrahbe I did review the manual and just as a sanity check went out again to ensure it was not in service mode. While I can press the "Mode" button and move it back to Auto/Off (with green light) after a handful of seconds the device returns to Auto/Off flashing red and the Service light returns. I've created a case with Pentair awaiting their response. I would have expected if it was in Service Mode it would still allow me to operate using the Red & Yellow arrows, but at this point, pressing either of those buttons produces nothing.

 

[LouM]

Thanks Allen, thanks Jim.

@Jimrahbe I did review the manual and just as a sanity check went out again to ensure it was not in service mode. While I can press the "Mode" button and move it back to Auto/Off (with green light) after a handful of seconds the device returns to Auto/Off flashing red and the Service light returns. I've created a case with Pentair awaiting their response. I would have expected if it was in Service Mode it would still allow me to operate using the Red & Yellow arrows, but at this point, pressing either of those buttons produces nothing.

Were you able to resolve this? I have a similar problem

 

[futurebeowulf]

I am also having the same issue. I’m going to call Pentair as I cannot find any troubleshooting codes on this. In meantime, did y’all find out what may be this issue? Or is it just broken? Thanks

 

[futurebeowulf]

Hi all. I called Pentair who then sent a Pool technician out. The tech said that this flashing light & steady service light means that the actuator has an electronic fault. So yes, it's broken. And in my case, it was replaced as it was still under warranty.

 

[Jimrahbe]

F,

Thanks for the feedback, as it might help other with the same problem in the future...

Jim R.

 

[futurebeowulf]

Hi all. Just an update, as it happened again. This time, I was told the actuators are discontinued and received ones without all the light (just a switch) working fine so far.

 

[Jimrahbe]

I was told the actuators are discontinued and received ones without all the light (just a switch)

F,

Is the replacement actuator an IntelliValve without the lights, or is it a standard old style mechanical actuator??

Show us a pic of the replacement unit..

Thanks,

Jim R.

 

[Aquagenarian]

Hi all. Just an update, as it happened again. This time, I was told the actuators are discontinued and received ones without all the light (just a switch) working fine so far.

Got the same old actuator you had. They were/are horrible. 2 broke to date. both recently installed. Glad they were discontinued