I'm on my second Ipool 3, replaced the first one after about 5 years as the steel poles had rusted more than I was comfortable with - one of the corner pieces actually came apart in my hands as I disassembled the pool. As I have limited space I ordered another one - 5 years seemed a reasonable lifespan for a vinyl pool in the Southern California sun and it was just the right size to let me get my exercise. Up until a year or so ago I could send an email or make a phone call pretty much any time and Lawrence or Ray would answer very quickly. However, I sent an email about a month ago regarding a small leak in the liner of the new pool and received a reply from "Virginia" who asked for my order number - which I don't have as I bought this pool about 3 years ago and didn't keep the paperwork. I replied that I did not have the order number available and asked again what patch kit would work best with their product. Have received no reply to date. All I wanted to know was what kind of patch kit would work best with the Ipool - not asking for warranty service or anything. Apparently this was too much to ask. Disappointing.