Hayward Filter pump shows "Off" even though it's still running.

[sterfry1988]

Hi all,

Like many of you we have a cold weather event right now.

The last 18 hours my main filter pump was running in Freeze protect(as indicated by the omnilogic app)

Now the app shows the Pump is "Off" but when I check the equipment it's still running. There are no errors present in the app.

Should I try restarting the controller? Leave it alone?

Thanks for any advice.

 

[sterfry1988]

One additional detail, my Cleaning pump and water feature pump actively show running in Freeze Protect, as did my main filter pump yesterday.

 

[ajw22]

Forget your app. Look at what the outside panel says. Somehow your app and the Hayward servers lost synch with your app.

If all of your pumps are running with Freeze Protection I would leave things alone. You don't want to start resetting the Omnilogic panel and not have things start back up.

 

[Jimrahbe]

ster,

I agree with Allen, if all the pumps are running then leave things alone as long you have freezing conditions.

Most cleaner pumps do not run without the main pump also being on. I suspect since the cleaner is running, that the system automatically turns on the main pump.

Thanks,

Jim R.

 

[sterfry1988]

Thanks both for reply. I was able to get in contact with my local tech and they said similar things. We also performed a reboot of the controller and the UI remains the same. Yesterday the app showed "Filter Pump" as having the "On/ Freeze Product". I might reach out to Omnilogic support to see if they have any additional details.

 

[sterfry1988]

Another update, it looks like the actuators are moving between spa and pool mode which is reassuring that freeze protect is infact working even though the indicator in the app is gone.

Have a great holiday everyone. Hope this thread might help reassure someone else.