First Post - PoolRX Stained My Pool

I have searched this forum and gleaned a lot of information regarding PoolRX. Had I done my homework here first I would not be posting this now.

I had my 20 by 40 foot pool installed in 1992. It is in ground with an attached spa and hold 24,000 gallons of water. I had it refinished in Pebble Tec in 2003 and added a salt water system in 2002. My wife and I take care of the maintenance and chemicals. Every 6 weeks or so we'll go to the local pool store and have our water tested to ensure we're on the right track.

In May I noticed some black allege on the shaded part of the pool. This has happened in the past but is not a ongoing issue. When I went to the pool store to get some chemicals to address it the manager suggested PoolRX. He highly recommended it and the sales pitch on the box looked convincing. About 6 weeks after installing it I noticed stains on the pools Pebble Tec. In some areas it was dense, clustered and stood out, However, it covers the entire surface to one extent.

After several unanswered emails to Fred Schweer, VP of Sales, PoolRx Worldwide, Inc. Irvine CA he finally got back to me and asked that I us "Jack's Magic Stain IDentificaiton Kit" to identify the stains. In his email he stated,

"I understand your frustration, and I’m trying to help you.

We’ve been in business since 1994.
We are in hundreds of thousands of pools worldwide.
A large percentage of those pools are Pebble Tec finish.
With all due respect, your initial assumptions about PoolRx and Pebble Tec are not accurate.

When used as directed, PoolRx has no adverse interactions with ANY surface. Including the very popular Pebble Tec.

Keep in mind, PoolRx is an EPA Registered Algaecide. It eliminates and prevents all types of algae.
By doing this, it free’s up chlorine to be more active and available in the water…so you can use less.
Now, the highly active and available chlorine can, potentially, exacerbate existing issues in your water.
Issues that can build up over time, that you might not be aware of if you don’t test your water. i.e. High iron content in the water, etc, etc.
Again, iron is very sensitive to oxidation / high chlorine levels. This oxidation could just as easily happen without PoolRx in the water.

Out of balance Water Chemistry and excessive non chelated metals in the water, with high chlorine levels, is usually the cause of the issue you are explaining.

In the short term, I would recommend you get your water chemistry tested and also have them test for iron.
(To be double sure, you may want to get it tested from two different local pool stores in your area…as test equipment varies)

To get an accurate assessment, we have to start with Jack’s stain kit. My belief is that you have high iron content in the water that has oxidized out from over chlorination.
The Jack Magic Iron and Cobalt product, will likely solve your issue. But before you do that treatment, it would be wise to double check with the free stain ID kit we’d like to send you.

If you would like to skip the stain kit, you would need 2pounds of Jacks Magic Iron and Colbalt per 12,000 gallons of water.
Before adding to the pool, get your pH below 7.2 and Alkalinity below 80. Within 24-48 hours the iron oxidation will be gone."


I tried the Jack's Magic and my result were inconclusive. It did not remove any stains. Also, several test have confirmed that there is no measurable copper or iron in the water.

I believe the only way for me to remove the stains is going to be to drain and acid wash the pool. I did this once before myself in the 1990's when we had plain white plaster. Not a huge job. But at 65 I hate to tackle it again.

Does anyone here have another idea how to address these stains? And, does the suggestion of adding 4 pounds of Jack's Magic Iron and Colbalt make any sense?

Sorry for the long rambling post. I don't imagine coming here with such a long post for ones first post is appreciated. But, I appreciate any advice. TIA
 

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Welcome to TFP.

If you lookup the MSDS for PoolRx you would find it contains 35%-50% Copper Sulfate.

Always lookup the ingredients in the MSDS before deciding if it is appropriate for your pool.

I would assume you have copper stains.

 
Hi, welcome to TFP! Since all the copper is now deposited on your walls, you will not test positive for copper on the water test. Did you try the Jack's Magic stain ID kit? It should have a copper test you can use on the stain. You would need the Jack's Magic for Copper and Scale, not the Iron and Cobalt formula. Once the stains are lifted you can either drain and refill the pool with copper free water, or use a sequestrant to keep the copper in solution so it doesn't stain the pool.
 
Thanks for the relies. PoolRX is sending out a representative from Jack's Magic to identify the stains. Fred Schweer, the VP of Sales at PoolRX, sent me an email in which he stated, "We don’t like that you, our customer, is having a difficult experience. We also don’t like being blamed for issues that are not in our control." I am sorry he doesn't like having his product blamed for the stains, but I have no doubt it is responsible.

I'll post a conclusion of this when it is resolved.
 
Just a quick update. A representative from Jack's Magic came out and identified the spots as being rust. He suggested I use a PVC pipe to apply muriatic acid on a spot to see if it would effect it. I did and it did in fact remove a lot of the spot. It appears the correct way to remove all of the rust spots would be to acid wash the pool. I called the company who applied the Pebble Tec in 2002 and they gave me a quote of $1,500. They said that due to the amount of rust it would require a light sanding too.

I sent Fred at PoolRX an email asking that they cover the acid wash. More to follow.
 
Iron in the water causes even staining. It does not cause spots.

Spots would be from iron particles falling into the pool or from iron particles in the plaster.

Iron in the plaster might be something in the plaster mix or rebar or wire ties in the gunite.

Iron particles can come from a variety of different sources. Steel wool, construction, someone cutting metal, fertilizer etc.
 
I still think it is copper stains. See my post #3.

If you lookup the MSDS for PoolRx you would find it contains 35%-50% Copper Sulfate.
 
The spots look like iron. Copper is turquoise or black.

Metal stains from metal that's dissolved in the water is generally wide spread and not in spots.

You can get spots from reactions to calcium hypochlorite granules oxidizing the metal at a specific spot.

Since there is copper in the water, it's highly likely that some of the copper is forming stains on the plaster.

Certain plaster colors hide copper stains pretty well.

In my opinion the spots are iron from iron particles.
 

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Many thanks for the comments. And, thank you for the article mknauss. After the comments and article I am leaning towards copper. Darn confusing. One thing is for sure.... the spots did not occur until I introduced PoolRX to the water.

I emailed Fred at PoolRX asking for that they cover the acid wash. He emailed me the following response.

"Charles,

With all due respect, PoolRx is not the cause of your iron stains. The Iron is the cause.
(There is no iron in our product) You have iron (rust) staining, NOT copper (blue/purple) staining.

You said yourself, that you had metals in the water before you added PoolRx.
You also have an aggregate finish, that IF not processed properly through magnets, could have metals in it.
Anytime you have those conditions, your water chemistry and water balance is very important.
Even a couple bad days could cause what you are seeing. This could have happened with our without using PoolRx.

The GOOD NEWS is, from what David, the Jacks Magic Representative that came to your house told me, there are about 12 spots in the pool, and those spots can be treated with spot treatments, using Muriatic Acid and a PVC pipe. Even though PoolRx is not responsible for these spots, we’d like to help you. But the best I can do is send you some free PoolRx product.

Best Regards,
Fred"


Unfortunately, I have more than 12 spots. The entire pool is covered in spots. And, the rep from Jack's Magic told me he did not have a product that would remove the spots.

My next step..... I am not sure. I had the company out today to give me a written bid on an acid wash but if they are rust from iron then that would not be the fix.
 
In my opinion, some iron particles got in the pool. I would try an ascorbic acid treatment.

Note that ascorbic acid can react to copper and might cause permanent stains. So, take that into consideration when deciding what to do.

In my opinion, they need to ban copper from pool use.

Note that the aggregate for the plaster comes out of the ground. Almost all soil contains iron. So, it might be something in the plaster mix.

Has any fertilizer been used recently?

Has any metal been cut nearby?
 
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No fertilizer or metals near the pool.

I did test four spots using vitamin C pills and it removed the spots. So, it would appear that they are indeed iron that was rusted. How would PoolRX cause this to happen. I am guessing that the Pebble Tec stones had iron in them that was somehow rusted when the PoolRX was introduced.

Again, I appreciate all of the input. This is a great forum!
 
In my opinion, the PoolRX is not connected to the iron stains. I think that iron particles got in the pool. Iron is everywhere. Maybe iron dust from somewhere nearby. Maybe someone cutting metal. Maybe steel wool. I don't know.

In any case, ascorbic acid should clear the spots.

Hopefully, the copper won't stain, but that's the risk with copper.

Note: Iron rusts. When it gets wet, it rusts even faster. When it's wet and in the presence of chlorine, it rusts even faster.
 
Maybe the PoolRX had some iron particles in it. I don't really know anything about Poolrx. In any case, it seems clear that the spots are iron. Ascorbic acid should resolve them. Ascorbic acid can have weird reactions with copper, so be aware that ascorbic acid might create more stains.
 
I appriciate you opinion JamesW but I just don't believe it was a coincidence that for 17 years the Pebble Tec was spot free and within four weeks of introducing PoolRX they appear in mass.
When did the spots first form? You had bad water in May and then treated it...what date did you first see the spots? My guess - fireworks. They are full of iron and other metals. I have to fish them out of my pool and keep sequestrant on hand all summer as people are always lighting them off.
 
I have searched this forum and gleaned a lot of information regarding PoolRX. Had I done my homework here first I would not be posting this now.

I had my 20 by 40 foot pool installed in 1992. It is in ground with an attached spa and hold 24,000 gallons of water. I had it refinished in Pebble Tec in 2003 and added a salt water system in 2002. My wife and I take care of the maintenance and chemicals. Every 6 weeks or so we'll go to the local pool store and have our water tested to ensure we're on the right track.

In May I noticed some black allege on the shaded part of the pool. This has happened in the past but is not a ongoing issue. When I went to the pool store to get some chemicals to address it the manager suggested PoolRX. He highly recommended it and the sales pitch on the box looked convincing. About 6 weeks after installing it I noticed stains on the pools Pebble Tec. In some areas it was dense, clustered and stood out, However, it covers the entire surface to one extent.

After several unanswered emails to Fred Schweer, VP of Sales, PoolRx Worldwide, Inc. Irvine CA he finally got back to me and asked that I us "Jack's Magic Stain IDentificaiton Kit" to identify the stains. In his email he stated,

"I understand your frustration, and I’m trying to help you.

We’ve been in business since 1994.
We are in hundreds of thousands of pools worldwide.
A large percentage of those pools are Pebble Tec finish.
With all due respect, your initial assumptions about PoolRx and Pebble Tec are not accurate.

When used as directed, PoolRx has no adverse interactions with ANY surface. Including the very popular Pebble Tec.

Keep in mind, PoolRx is an EPA Registered Algaecide. It eliminates and prevents all types of algae.
By doing this, it free’s up chlorine to be more active and available in the water…so you can use less.
Now, the highly active and available chlorine can, potentially, exacerbate existing issues in your water.
Issues that can build up over time, that you might not be aware of if you don’t test your water. i.e. High iron content in the water, etc, etc.
Again, iron is very sensitive to oxidation / high chlorine levels. This oxidation could just as easily happen without PoolRx in the water.

Out of balance Water Chemistry and excessive non chelated metals in the water, with high chlorine levels, is usually the cause of the issue you are explaining.

In the short term, I would recommend you get your water chemistry tested and also have them test for iron.
(To be double sure, you may want to get it tested from two different local pool stores in your area…as test equipment varies)

To get an accurate assessment, we have to start with Jack’s stain kit. My belief is that you have high iron content in the water that has oxidized out from over chlorination.
The Jack Magic Iron and Cobalt product, will likely solve your issue. But before you do that treatment, it would be wise to double check with the free stain ID kit we’d like to send you.

If you would like to skip the stain kit, you would need 2pounds of Jacks Magic Iron and Colbalt per 12,000 gallons of water.
Before adding to the pool, get your pH below 7.2 and Alkalinity below 80. Within 24-48 hours the iron oxidation will be gone."


I tried the Jack's Magic and my result were inconclusive. It did not remove any stains. Also, several test have confirmed that there is no measurable copper or iron in the water.

I believe the only way for me to remove the stains is going to be to drain and acid wash the pool. I did this once before myself in the 1990's when we had plain white plaster. Not a huge job. But at 65 I hate to tackle it again.

Does anyone here have another idea how to address these stains? And, does the suggestion of adding 4 pounds of Jack's Magic Iron and Colbalt make any sense?

Sorry for the long rambling post. I don't imagine coming here with such a long post for ones first post is appreciated. But, I appreciate any advice. TIA
I know this is from over a year ago. I had this exact same problem after introducing POOLRX. it is a garbage product - i dont care what anyone says. Ive never had thos problem with my pool until poolrx.
 
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