My local pool person here in Dallas is unable to procure a Jandy heater for me, but suggested that if I buy online he will install it for me. Does this break the terms of a Jandy warranty? It's a big purchase and want to follow the right steps. The installer is indeed a licensed pool professional.
Buying equipment online- does this void the warranty?
- Thread starter davidyal
- Start date
- Jul 21, 2013
- 64,776
- Pool Size
- 35000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- Pentair Intellichlor IC-60
Read...
It says...
This Jandy Limited Warranty does not apply to Jandy branded products purchased through the Internet or other e-commerce platforms, with the exception of Jandy branded valves, parts, and accessories.
It says...
This Jandy Limited Warranty does not apply to Jandy branded products purchased through the Internet or other e-commerce platforms, with the exception of Jandy branded valves, parts, and accessories.
sktn77a
Gold Supporter
Most pool equipment warranties are pretty worthless. The equipment manufacturers will try to find some reason the deny a warranty claim. If it works when it's installed, you should be good to go and if it doesn't, return it to the place you bought it from for exchange or refund.
In trade magazines, Jandy advertised "Jandy has quit the internet!" Their products are not supposed to be sold online and their warranty policy expressly removes any warranty on a heater that is sold online.
You may want to try a Pentair MasterTemp or StaRite Max-E-Therm (same heater, different enclosure). So far, you will get a warranty when professionally installed. I do this regularly because I'm too old to be lugging heaters around and customers save money.
You may want to try a Pentair MasterTemp or StaRite Max-E-Therm (same heater, different enclosure). So far, you will get a warranty when professionally installed. I do this regularly because I'm too old to be lugging heaters around and customers save money.
Did you verify their licenses?
What licenses do they have?
Is it a business license and a contractor's license?
Do they have the correct license to install gas appliances?
In Texas, specialty contractors such as plumbers, electricians, and HVAC workers will require a state license, while general contractors will get their license through their local jurisdiction.
If they have a business license, then they can set up an account with local wholesale suppliers and buy Jandy products like heaters.
What is the reason they cannot get the Jandy heater?
To work on gas, the company needs to have the correct license.
LNG License Categories
Any organization that performs any of the Liquefied Natural Gas (LNG) activities described below in Texas is required to be a licensee of the Railroad Commission of Texas.
Category 30. General installers and repairmen. Authorizes the sale, repair, service, and installation of stationary containers and LNG systems.
https://www.rrc.state.tx.us/media/rdxes2sy/onlinedatalookup_plumber-acr.pdf
https://www.rrc.state.tx.us/media/00yebppl/onlinedatalookup_certified.pdf
https://www.rrc.state.tx.us/media/ipmezszg/cat_30.pdf
https://www.rrc.state.tx.us/media/bbclgqcq/lng_licensees.xlsx
Is the person going to get a permit or are they asking you to get a permit?
Are they going to run a new gas line?
Hal3
LifeTime Supporter
- Jul 29, 2008
- 315
- Pool Size
- 9000
- Surface
- Plaster
- Chlorine
- Salt Water Generator
- SWG Type
- CircuPool Universal40
Very thoughtful reply!
This will be useful to many people going forward.
I would be inclined to get a recommendation from Jandy about a dealer/installer in the Dallas area.
(I do not have a dog in this fight.)